Back to the office!
Besides the recent full lock-down, we see the light at the end of this tunnel. The rapid development of a Corona vaccine makes the view at the end of the lock-down. We also hear it in our conversations, people are looking forward to easing it by the government. They are looking forward to going back to the office in 2021! Which is very striking, of course, and logical at the same time.
Striking because companies have continued to work, even though the majority of the employees were sitting at home doing their work by a digital workplace. Of course, not everything went very smoothly, efficiently or completely, but, the daily work was carried out as usual. This led to little to no traffic jams, an effective meeting culture, and high adoption of workplace technology. Excellent development, you might say.
But it also makes sense to go back to the workplace at the office, because there was a kind of social poverty after all. Above all, everyone wants to go back to the office to finally really talk to their colleagues. Work is not only a place to earn money, there is also a whole social drive behind it. We are and remain group animals.
Back to the old days?
So what does that mean for IT, and specifically for the MSP, the workplace provider, and other IT services? These services have exploded this year, both in new solutions and in use. In one fell swoop, companies had to work with Teams. So if they didn’t have them, rush orders flew into the provider. And if they did, companies mainly wanted to be helped with how to deal with the adoption of the resources in the organization and at the office employees.
But… There is also a downside to the digital workspace. As already mentioned, social poverty. But also, for example, digital control is still relatively unknown and therefore more difficult than expected. Or the guidance of people from HR. Think only of reviews and valuations. Processes also run well, but the real major innovations or innovations are slower internally than planned. The group creativity in an organization is lacking.
So how to proceed? Most workplaces have either been upgraded or delivered, or the budgets reserved for IT have been more than spent. The cake is out. And don’t forget that we are really in a crisis that will continue for some time to come. Recovery is coming, but it won’t be within a month. More technology isn’t the solution.
What can you do as a Service Provider?
This has an impact on the business of the IT service provider. Where does your growth lie?